A day in the life of... Benedita Moura
Spend "A Day in the Life of... Benedita Moura", coordinator of our brand new International Patient Office. Benedita has not been with us very long, but she was more than happy to talk us through her typical, busy day.
Champalimaud Foundation recently officially opened its International Patient Office, to provide the same level of care for our international patients that we already strive to give to our Portuguese patients. Travelling to another country for medical care can be daunting, but our team will help patients with their travel arrangements, accommodation, appointment management – anything to make life easier for our international patients and their families, just like we try to do for all of our patients.
We are delighted to welcome Benedita Moura, who is Coordinator of the International Patient Office.
In the latest of our “A Day in the Life” series, Benedita very kindly allowed us to join her for the day, despite the fact that she has only been with us here at the Champalimaud Centre for the Unknown for a few weeks. Let’s see how she is settling in!
Welcome to my new office! It’s a great space with a wonderful view, and it is right next to the Main Reception area so that the international patients can easily find me. This is where we receive the patients, where they can wait for their appointments or leave their luggage etc. It is important that it is a comfortable space, as we often get patients that have just stepped off long flights to get here - small things can make a big difference for people who have travelled such long distances.
This is where I like to come for my break, or sometimes for lunch. It is great to have an outside space where we can find a few minutes to relax and chat. I have only been here a short time, but areas like this where the staff can get together have really helped me to get to know my colleagues. And the croissants are great!
I actually spend most of my day here; organising appointments, making sure that the patients are where they need to be, helping them with paperwork etc. It’s a real hive of activity back here, and things move pretty quickly, but everyone has been so welcoming and kind – there is always somebody to help you out if you need it.
The most important part of my job is dealing with the patients and their families. We are dealing with people at very complicated times of their lives, when people have travelled far away from their homes, so it is vital that we can connect with them and make them feel as comfortable as possible.
I haven’t been here very long, so I am still amazed by the setting and the beautiful views: to be honest, I think I might always be! If possible, I like to spend a few minutes at the end of each day catching the sunset over the river.